The cycle
Agency No Comments »No, sorry, not BI cycle…
So, a few weeks ago I lost four key people within a three week period. Ouch!
Fast forward to today and I have filled all of those positions and used the opportunity to re-structure for best effect. I have been able to reward some people with promotions, and introduce new people into the mix.
So what was the worry!? Well, it is significant that they left within a short period, and also significant that they were all connected. What I need to work out is the cultural components that led to the problem.
Agency life is all about relationships. Consistency and stability are key. When people leave, clients get nervous, and rightly so. I don’t have any problem attracting people to the agency, but keeping them there for the long haul is proving hard in a boom town like Perth.
Maybe it’s about playing favourites. Some clients are perceived to be more fun, or hard work, or just no good, so the efforts on the staff on those accounts can vary. I need to equalise the efforts and make sure everyone has a consistent working environment.
I am going to totally re-assess my training and development plans and look at workload by portfolio. There has to be a better way.

